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Support Policy

Hi! Thanks for purchasing our item(‘s), we really appreciate it!

Each product comes with it’s own documentation. Many support related questions can be answered simply by reading the documentation. So, please take the time to read through the documentation included in the item zip package.

But, If you still have a problems please feel free to open a support ticket!

Please include:

  • the website URL
  • detailed information about your problem (screenshots, etc).
  • login and password to wordpress admin or whmcs admin.
  • if possible – FTP access (login, password, URL)

Scope of free support

We can help you with:

  • Responding to questions or problems regarding the item and its features
  • Fixing any discovered item’s bugs
  • Providing updates to ensure compatibility with new software versions

Premium Support

If your issue is not covered by the previous list and you still want help with your new item, please open a support ticket and ask for a quote. We can create your website from scratch, redesign it or just extend existing ones.

Typical issues covered by Premium Support:

  • Custom CSS and/or JavaScript
  • Support for third party software and plug-ins / modules.
  • WordPress / WHMCS Installation with Theme / Template configuration
  • Linux Server configuration
  • Site structure modifications
  • Graphic adjustments, etc
  • WordPress / WHMCS general howto’s

Need some help? We can help!